Employment Opportunities

 ProCare Rxis a privately held pharmacy benefit management (PBM) company headquartered in Gainesville, Georgia, with employees located nationwide. We have immediate openings as noted below.

  • Candidates must be able to pass a drug test and a background check.
  • ProCare Rx is an equal opportunity employer.
  • ProCare Rx offers competitive pay and full-time employment benefits including medical, dental, vision, life, disability, and 401(k).
  • Contact our Human Resources Department via email at hr@procarerx.comThis e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please include your resume and compensation requirements.
  • ProCare Rx participates in E-Verify.


Job Title:                             QA Analyst
Location:                             Gainesville, Georgia
Reports To:                         VP of Client Services
FLSA Status:                     Exempt
 
SUMMARY
The QA Analyst is responsible for auditing all new group implementations and modifications to the system from various departments.
 
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:
Write, maintain, and perform test scenarios for new development and changes.
Assist in managing incoming bugs, ensuring that all bugs are entered with adequate information.
Assist with release management.
Participate in requirement gathering, requirement analysis, and requirement documentation.
Assist in writing or revising user manuals and release notes.
Work with the Development team to ensure quality and timely delivery is achieved
 
QUALIFICATIONS AND REQUIREMENTS
Bachelor's degree in Information Systems or Business Administration, or Certified Pharmacy Technician.
2+ years' pharmacy or similar healthcare experience.
Strong attention to detail.
Excellent written and verbal communication skills.
Prior healthcare applications experience is a plus.
Ability to work effectively (maintaining accuracy and sensitivity) under tight timelines and schedules.
Ability to sense the importance or impact of issues and situations and take appropriate action.
Work effectively as a team player to accomplish company goals.
 
PHYSICAL DEMANDS
Requires sitting, standing, and occasional light lifting.


Job Title: Delphi Developer

Location: Gainesville, Georgia

 SUMMARY

This person will be responsible for the design, development, and implementation of a high-volume transaction processing application.  The application processes a high volume of online real-time pharmacy claim transactions in addition to a variety of related transaction types.

PRINCIPLE RESPONSIBILITIES include but are not limited to:

  • Participate in the design and development of applications.

  • Maintain existing applications.

  • Work closely with internal departments to determine application requirements and recommend solutions.

  • Assist in writing or revising technical design documentation.

  • Ability to work effectively (maintaining accuracy and sensitivity) under tight timelines and schedules.

  • Ability to sense the importance or impact of issues and situations and take appropriate actions.

  • Support of enterprise class, online 7x24 transaction processing.

  • Work effectively as a team player to accomplish company goals.

REQUIREMENTS

  • 3+ years of Delphi 2007 development and maintenance experience preferred

  • Bachelor’s degree in Computer Science, Information Systems or equivalent preferred

  • SQL Server 2005 and 2008 experience a plus

  • Experience with FoxPro or Clipper is a plus

  • Prior healthcare applications experience a plus

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting


Title: Senior Account Manager/Director TBC

Location: Georgia

The Senior Account Manager is responsible for managing and supporting assigned large client activities and ensuring that client expectations are met. The Account Manager will demonstrate excellent client service through responsiveness with a high level of professionalism.

Responsibilities include but are not limited to the following:
Manage day-to-day activities of large clients and log all open items.

Establish and maintain professional relationship with clients.

Communicate and provide timely feedback on deliverables and tasks.

Act as lead troubleshooter for client inquiries.

Identify, research, resolve, and follow up on all reported client issues.

Document and retain all information pertaining to client benefit design.

Qualifications

Excellent organizational and time management skills.

Excellent verbal and written communication skills.

Effective presentation skills for face-to-face meetings, webinars, and video conferencing.

Advanced knowledge of Excel.

Ability to analyze, interpret, and develop solutions effectively.

Ability to work independently within a fast-paced environment with quick turnarounds.

Must be willing to travel.

Flexibility to work a schedule that closely matches our West coast clients.

Account management/client services experience preferred.

Experience in health care or related field preferred.

Knowledge of PBM industry preferred.

Education Requirements:

Bachelor's degree desired, preferably in healthcare administration or business management.

Physical Demands:

Requires sitting, standing, and occasional light to medium lifting.


Job Title: Customer Service Representative

Location: Gainesville, GA

Reports To: Director of Provider Relations

FLSA Status: Non-Exempt

 SUMMARY

The Customer Service Representative is responsible for answering inbound calls and assisting with pharmacy benefit questions and problems while positively representing ProCare.

ESSENTIAL DUTIES AND RESPONSIBLITIESinclude but are not limited to the following:

  • Promptly and courteously answer incoming telephone calls

  • Assess, prioritize and resolve client issues using good listening and comprehension skills

  • Escalate issues to management as appropriate

  • Document and retain all pertinent information

QUALIFICATIONS AND REQUIREMENTS

  • 1 year pharmacy technician experience or PBM experience preferred

  • Excellent telephone etiquette and verbal/written communication skills

  • High level of professionalism in judgment

  • Proficient in Microsoft Office applications preferred

  • Highly organized and motivated

  • Excellent time management skills

  • Ability to work independently and on a team

  • Attention to detail

  • Ability to exercise logical critical thinking in problem solving

EDUCATION

Pharmacy Technician Certification is a plus.

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting.


Job Title: Hospice Account Manager

Reports To: Vice President of Hospice Operations

Classification: Full Time

FLSA Status: Non-Exempt

SUMMARY

The Account Manager is responsible for maintaining an effective and professional relationship with clients while positively representing ProCare. The Account Manager is responsible for client retention, renewal and overall plan satisfaction. The Account Manager provides basic benefit consulting and training on an ongoing basis and facilitates the resolution of all issues pertaining to the client. In addition, they ensure that all client deliverables are on time, accurate and meet the needs of the client.

ESSENTIAL DUTIES AND RESPONSIBLITIESinclude but are not limited to the following:

  • Establish and maintain professional relationship with Client, which includes face-to-face meetings, effective written and telephone correspondence, good listening and comprehension skills.

  • Communicate daily and as scheduled with business leader so as to provide necessary, timely feedback and assessment of business relationships.

  • Work with sales to implement new clients in order to provide a seamless transition to ProCare systems.

  • Assess, prioritize and resolve client issues received by telephone, voice mail, e-mail or in person.

  • Interview end-user to collect information relating to various issues and lead user through troubleshooting techniques.

  • Identify, research, isolate, resolve and follow up on all reported client issues.

  • Escalate more complex issues to management as appropriate.

  • Log and manage all open issues.

  • Document and retain all information pertaining to client’s program.

QUALIFICATIONS AND REQUIREMENTS

  • 3 years Pharmacy experience or equivalent Healthcare Industry preferred

  • Excellent telephone etiquette and verbal/written communication skills

  • High level of professionalism in appearance, demeanor and judgment

  • Proficient in Microsoft Office applications

  • Highly organized and motivated

  • Excellent time management skills

  • Ability to work independently and on a team

  • Attention to detail

  • Ability to exercise logical critical thinking in problem solving

EDUCATION

Bachelor’s degree, Pharmacy Technician Certification or equivalent experience preferred.

PHYSICAL DEMANDS

The Account Manager position requires sitting, standing and occasional light to medium lifting.


Job Title: Hospice Customer Service Representative

 Location: Gainesville, GA

 Reports To: Vice President, Hospice Operations

 Classification: Full Time

 FLSA Status: Non-Exempt


SUMMARY

This position is responsible for effectively providing problem-solving and technical support to pharmacy and nursing staff by performing the following duties:

PRINCIPLE RESPONSIBILITIES

  • Answer and efficiently resolve questions from nurses, pharmacies and hospice administration

  • Accurate data entry of patient eligibility and drug coverage rules

  • Research and resolve questions on claims payment from pharmacies and hospice administration

  • Ensure response time requirements are met

  • Must be flexible regarding work hours

  • Other duties as assigned

 KNOWLEDGE, SKILLS, AND ABILITIES

  • Excellent telephone etiquette and verbal/written communication skills

  • Familiarity with medication names and general uses

  • Multi-task between multiple ProCare and workforce applications

  • Effective conflict resolution and problem solving skills

  • Ability to work as a team and individually to attain personal and departmental goals

  • Highly organized and motivated

EDUCATION/EXPERIENCE

  • Pharmacy Technician Certification or equivalent experience preferred.

  • Call Center experience a plus.

PHYSICAL DEMANDS

  • Requires sitting, standing and occasional light lifting