Employment Opportunities

 ProCare Rxis a privately held pharmacy benefit management (PBM) company headquartered in Gainesville, Georgia, with employees located nationwide. We have immediate openings as noted below.

  • Candidates must be able to pass a drug test and a background check.
  • ProCare Rx is an equal opportunity employer.
  • ProCare Rx offers competitive pay and full-time employment benefits including medical, dental, vision, life, disability, and 401(k).
  • Contact our Human Resources Department via email at hr@procarerx.comThis e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please include your resume and compensation requirements.
  • ProCare Rx participates in E-Verify.


Job Title: Customer Service Representative

Location: Gainesville, GA

Reports To: Director of Provider Relations

FLSA Status: Non-Exempt

 SUMMARY

The Customer Service Representative is responsible for answering inbound calls and assisting with pharmacy benefit questions and problems while positively representing ProCare.

ESSENTIAL DUTIES AND RESPONSIBLITIESinclude but are not limited to the following:

  • Promptly and courteously answer incoming telephone calls

  • Assess, prioritize and resolve client issues using good listening and comprehension skills

  • Escalate issues to management as appropriate

  • Document and retain all pertinent information

QUALIFICATIONS AND REQUIREMENTS

  • 1 year pharmacy technician experience or PBM experience preferred

  • Excellent telephone etiquette and verbal/written communication skills

  • High level of professionalism in judgment

  • Proficient in Microsoft Office applications preferred

  • Highly organized and motivated

  • Excellent time management skills

  • Ability to work independently and on a team

  • Attention to detail

  • Ability to exercise logical critical thinking in problem solving

EDUCATION

Pharmacy Technician Certification is a plus.

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting.


Job Title: Hospice Account Manager

Reports To: Vice President of Hospice Operations

Classification: Full Time

FLSA Status: Non-Exempt

SUMMARY

The Account Manager is responsible for maintaining an effective and professional relationship with clients while positively representing ProCare. The Account Manager is responsible for client retention, renewal and overall plan satisfaction. The Account Manager provides basic benefit consulting and training on an ongoing basis and facilitates the resolution of all issues pertaining to the client. In addition, they ensure that all client deliverables are on time, accurate and meet the needs of the client.

ESSENTIAL DUTIES AND RESPONSIBLITIESinclude but are not limited to the following:

  • Establish and maintain professional relationship with Client, which includes face-to-face meetings, effective written and telephone correspondence, good listening and comprehension skills.

  • Communicate daily and as scheduled with business leader so as to provide necessary, timely feedback and assessment of business relationships.

  • Work with sales to implement new clients in order to provide a seamless transition to ProCare systems.

  • Assess, prioritize and resolve client issues received by telephone, voice mail, e-mail or in person.

  • Interview end-user to collect information relating to various issues and lead user through troubleshooting techniques.

  • Identify, research, isolate, resolve and follow up on all reported client issues.

  • Escalate more complex issues to management as appropriate.

  • Log and manage all open issues.

  • Document and retain all information pertaining to client’s program.

QUALIFICATIONS AND REQUIREMENTS

  • 3 years Pharmacy experience or equivalent Healthcare Industry preferred

  • Excellent telephone etiquette and verbal/written communication skills

  • High level of professionalism in appearance, demeanor and judgment

  • Proficient in Microsoft Office applications

  • Highly organized and motivated

  • Excellent time management skills

  • Ability to work independently and on a team

  • Attention to detail

  • Ability to exercise logical critical thinking in problem solving

EDUCATION

Bachelor’s degree, Pharmacy Technician Certification or equivalent experience preferred.

PHYSICAL DEMANDS

The Account Manager position requires sitting, standing and occasional light to medium lifting.


Job Title: Hospice Customer Service Representative

 Location: Gainesville, GA

 Reports To: Vice President, Hospice Operations

 Classification: Full Time

 FLSA Status: Non-Exempt


SUMMARY

This position is responsible for effectively providing problem-solving and technical support to pharmacy and nursing staff by performing the following duties:

PRINCIPLE RESPONSIBILITIES

  • Answer and efficiently resolve questions from nurses, pharmacies and hospice administration

  • Accurate data entry of patient eligibility and drug coverage rules

  • Research and resolve questions on claims payment from pharmacies and hospice administration

  • Ensure response time requirements are met

  • Must be flexible regarding work hours

  • Other duties as assigned

 KNOWLEDGE, SKILLS, AND ABILITIES

  • Excellent telephone etiquette and verbal/written communication skills

  • Familiarity with medication names and general uses

  • Multi-task between multiple ProCare and workforce applications

  • Effective conflict resolution and problem solving skills

  • Ability to work as a team and individually to attain personal and departmental goals

  • Highly organized and motivated

EDUCATION/EXPERIENCE

  • Pharmacy Technician Certification or equivalent experience preferred.

  • Call Center experience a plus.

PHYSICAL DEMANDS

  • Requires sitting, standing and occasional light lifting


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Job Title: Junior Reporting Analyst

Reports To: VP of Product Development

Location: Gainesville, GA

FLSA Status: Exempt

SUMMARY

The junior reporting analyst is responsible for designing, creating, and maintaining reports.

 

PRINCIPLE RESPONSIBILITIES (include but are not limited to):

  • Key member of the reporting and analytics team responsible for the creation, documentation, and support of company-wide core/standardized, ad hoc, scheduled, analytical reporting from the companies’ reporting databases.

  • Works closely with end users to gather report requirements and ensure proper testing/validation.

  • Provides end-user training on report writing software and supports users in ad-hoc report creation.

  • Assists other reporting analysts and developers with the design and creation of reports and other data warehousing projects.

  • Documents created reports and/or changes to existing reports (including calculations).

  • Has the ability to multi-task and work on several projects at once.

  • Troubleshoots problems in reporting systems.

  • Develops solutions for automating the execution of large volumes of reports.

REQUIREMENTS

  • Bachelor’s degree in Management Information Systems, Computer Information Systems, or Systems Analysis and Design, or equivalent work experience.

  • Experience with Jreports, Crystal Reports and/or R&R Report Writer preferred.

  • Experience with QlikView or other business tools preferred.

  • Familiar with MS-SQL databases and accomplished as a query writer preferred.

PHYSICAL DEMANDS

Requires sitting, standing, and occasion light to medium lifting.


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Job Title: Web Developer

Location: Lawrenceville and/or Gainesville, GA

Reports To: Director, Provider Services

FLSA Status: Non-Exempt

SUMMARY

The Web Developer is responsible for participating in the design and development of web applications.

ESSENTIAL DUTIES AND RESPONSIBLITIESinclude but are not limited to the following:

  • Participate in the design and development of web applications.

  • Work closely with development team to determine application requirements and recommend solutions.

  • Assist in writing or revising technical design documentation.

  • Ability to work effectively (maintaining accuracy and sensitivity) under tight timelines and schedules.

QUALIFICATIONS:

  • 3+ years of designing, developing, and deploying web applications preferred.

  • Develop software in .Net and SQL.

  • UI development using JavaScript, jQuery, HTML, and CSS.

  • UI talent for creating user-friendly layout design and typography.

  • Hands-on experience with web application architecture and relational database design.

  • Knowledge of best practices for cross-platform, cross-browser compatibility.

  • Strong communication and analytical skills.

  • Familiarity with popular design patterns and their application.

  • Web services: XML, SOAP, WSDL, REST, consuming + hosting.

  • Knowledge of Microsoft MVC a plus.

EDUCATION

Bachelor’s degree in Computer Science, Information Systems, or equivalent.

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting.