FAQ -Frequently Asked Questions
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HOW DO I REGISTER FOR YOUR MAIL ORDER PROGRAM?
You may register for the mail order program via phone, mail, fax, or Member Portal.
Every new member receives a mail order brochure in their Welcome Packet. You may call the toll free ProCare PharmacyCare number (800-662-0586) listed on the brochure to register for the mail order program over the phone, or you can complete the patient profile in the brochure to register via mail/fax. You do not need to call to register for the mail order program over the phone if you are going to mail the brochure and your prescriptions together.
The mail order brochure is only necessary for your first order. You may list all of your dependents on the same brochure. Obtain mail order prescriptions from your doctor, and clearly write your name, date of birth, and member ID number (listed on your Member ID Cards) on the back of your prescription.
You may also register for the mail order program via the Member Portal. Just fill out the web form located on the ‘Register for Mail Order’ drop down tab under ‘Pharmacies.’
WHERE DO I SEND MY MAIL ORDER?
You may mail your prescriptions and the completed mail order brochure (only necessary for the first order) to the following address:
3891 Commerce Pkwy.
Miramar, FL 33025
Mailed prescriptions usually take 2 to 5 business days to arrive at our facility. This time may vary depending on your location and the time of year.
You may also have your doctor fax your prescription to our facility at the following number:
Please note that we must have original copies of any Class II medication prescriptions, and they cannot be faxed or phoned.
WHAT IF I HAVE A PRESCRIPTION BUT I DO NOT WANT IT FILLED AT THIS TIME?
Please clearly indicate with a personal letter or enclosed note if you do not need a medication filled. We assume that any medication sent to us is ready for processing unless clearly marked otherwise.
HOW DO I PAY FOR MY MEDICATIONS?
ProCare PharmacyCare accepts the following payment methods:
- Credit Card (American Express, Discover, MasterCard, and Visa)
- Debit Card
- Money Order
- Cashier’s Check
- Personal Check
- Flexible Spending Account
We are not able to bill, so payment must be received before medication can be dispensed. Please allow for a longer turnaround time if you are paying with a money order or check.
If you choose to pay by check, your check must accompany your prescriptions and be made out to ProCare PharmacyCare. If your check is for a larger amount than your prescription total, we can keep this credit on file for your next order. If your check is for an insufficient amount, we will contact you to pay the balance with a credit card, or request an additional check before fulfilling your order.
Our Client Services department will contact you if there are ever any problems processing your order.
WILL MY COPAYMENT CHANGE?
You may save money on your copayment through the mail order program. For an estimated copay quote, you may call ProCare PharmacyCare at 800-662-0586.
HOW LONG WILL IT TAKE TO GET MY MEDICATION IN THE MAIL?
Once we receive your medication order, we will fill and ship your prescriptions within 24 hours, provided there are no coverage issues. We send all standard orders via First Class Mail, and delivery usually takes 3 to 5 business days. Controlled substances may be shipped via 3-day delivery and may require an adult signature. All medications requiring refrigerated shipping are shipped via overnight delivery and may also require a signature. Please allow a longer processing time for mailed prescription orders and payment than for those sent via fax and paid by credit card.
DO I HAVE TO PAY FOR DELIVERY?
ProCare PharmacyCare will pay for standard shipping, 3-day shipping for controlled substances, and overnight shipping for refrigerated medications. Members are given the option to pay for upgraded shipping methods.
How do I refill my medications?
Instructions to refill medications will be included with your order.